Refund and Return Policy

At WoodStackShoes.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help with a straightforward refund and return process.

Returns

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return, please contact our customer service team. Once your return is approved, we will provide instructions on how to send your item back.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that shipping costs are non-refundable.

Exchanges

If you need to exchange an item for a different size or style, please return the original product and place a new order on our website.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Shipping for Returns

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Non-Returnable Items

Certain items, such as final sale products or personalized/custom-made goods, cannot be returned unless they are defective.

If you have any questions about our refund and return policy, feel free to reach out to our customer service team. We’re happy to assist you!